Creations By Carol Return Policy
First we would like to thank all our customers for their support
1. To avoid mistakes and delays PLEASE! go over your order before you submit it.
2. You have 14 days to return any item for any reason in the condition that you received it, along with a copy of proof of purchase, other wise NO refund will be given.
3. Customers are responsible for return postage. A customer can only receive a refund for paid postage if an item was received damaged and the customer wants a refund. The customer MUST provide a copy of proof of purchase and paid postage..
4. Exchanges and Credits.
Exchanges: To make an exchang the customer will return the item(s) they want to exchange for one of equal value along with a copy of item(s) purchased. If a customer wants to echange an item(s) of greater value, the customer will send balance in the form of a postal money (NO CHECKS!!!) of item(s) being exchanged.
Credits: Credit is given to any customer that has received any item that has been damaged through the mail. If the customer wants the same item(s). The customer will return damaged merchandise and Creations By Carol will replace the item(s) and postage paid will be returned.
Because items on this website is made by hand, some items such as beads tend to become discontinued, and Creations By Carol cannot duplicate that same item, the customer at that time can choose to get a full refund, apply fees paid towards another item or request a similar item.
No exchanges, refunds or credits will be given without the return of merchandise and a copy of proof of purchase.
Event Orders: An Event order is an order that is being purchased for an event and can only be done by mail. The minimal amount for an event order is $50.00. When doing Event orders PLEASE make sure your order is correct in ALL aspects. All Event orders MUST be paid in full. Should the customer decide to cancel before the start date, a full refund is due. If the customers cancels after supplies have been purchased which is the start date, a refund is due minus a $25.00 inconvenience fee.
Please direct all Event orders to: email@example.com
Creations By Carol reserve the right modify this return policy at anytime.